Conflicts of interest

At Transtrend, preventing and controlling conflicts of interest is an important element in ensuring that the interests of clients, service providers, the financial markets and the integrity and reputation of Transtrend are protected.

In order to identify, prevent, manage, monitor and disclose actual and potential conflicts of interest, and in order to prevent them from entailing a material risk of damage to the interest of Transtrend’s clients, the integrity of the market and the reputation of Transtrend, Transtrend has implemented a conflicts of interest policy.

Transtrend will provide a description of any identified material actual or potential conflicts of interest in the NFA Disclosure Document that it sends to its clients and, where relevant, in the offering documents of the investment funds of which Transtrend is appointed as the dedicated fund manager pursuant to the AIFMD.

Complaints

We are committed to provide our clients with the highest possible level of service. If you have a complaint about our services, you can file a complaint with us. Only written complaints are taken into consideration. Complaints can be sent by e-mail (notices@transtrend.com) or per regular mail to our mail address:

P.O. Box 444
3000 AK Rotterdam

The Netherlands

Upon filing a complaint, you will receive a confirmation of receipt of the complaint ultimately within two weeks. The confirmation will contain a statement that a response shall be provided to you as soon as reasonably possible. Complaints will in principle be handled by our Investor Relations team. They will involve other colleagues if needed. A copy of Transtrend's complaints policy will be provided upon your request.

You may download an excerpt of the report of Transtrend's Managing Directors for 2016 here.