Transtrend takes all sufficient steps to achieve the best possible result in trading for its clients, taking into account price, cost, speed, likelihood of execution and settlement, size and nature or any other consideration relevant to the execution of the order, including its responsibility for well-functioning markets. Transtrend has included considerations with respect to the selection of third parties (executing brokers or execution venues) for the execution of orders in its trading policy.
Transtrend evaluates its trading, including the quality of execution obtained from executing brokers and execution venues, on an ongoing basis. The findings of the ongoing evaluation and the actions taken are documented in an annual evaluation report which includes the information under Commission Delegated Regulation (EU) 2017/576 of 8 June 2016 (supplementing Directive 2014/65/EU of the European Parliament and of the Council with regard to regulatory technical standards for the annual publication by investment firms of information on the identity of execution venues and on the quality of execution). This document will be provided to clients upon request.
At Transtrend, preventing and controlling conflicts of interest is an important element in ensuring that the interests of clients, service providers, the financial markets and the integrity and reputation of Transtrend are protected.
In order to identify, prevent, manage, monitor and disclose actual and potential conflicts of interest, and in order to prevent them from entailing a material risk of damage to the interest of Transtrend’s clients, the integrity of the market and the reputation of Transtrend, Transtrend has implemented a conflicts of interest policy.
Transtrend will provide a description of any identified material actual or potential conflicts of interest in the NFA Disclosure Document that it sends to its clients and, where relevant, in the offering documents of the investment funds of which Transtrend is appointed as the dedicated fund manager pursuant to the AIFMD.
We are committed to provide our clients with the highest possible level of service. If you have a complaint about our services, you can file a complaint with us. Only written complaints are taken into consideration. Complaints can be sent by e-mail or per regular mail to our mail address:
P.O. Box 444
3000 AK Rotterdam
Upon filing a complaint, you will receive a confirmation of receipt of the complaint ultimately within two weeks. The confirmation will contain a statement that a response shall be provided to you as soon as reasonably possible. Complaints will in principle be handled by our Investor Relations team. They will involve other colleagues if needed. A copy of Transtrend's complaints policy will be provided upon your request.